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New arrivals this Sunday in our Carefully Selected Collection
New arrivals this Sunday in our Carefully Selected Collection

F. A. Q.

 General Information 

Are there any special precautions I should take regarding COVID-19?

For buying and selling second-hand clothing, we recommend a few easy tips to  keep everyone safe.

  • Wash your hands before handling a package
  • Wash your clothes if possible (before packing and upon reception)

 

How do I determine the selling price of my item?

We recommend you to use the 50-30-10 RULE: Near-to-new items should be sold for 50 percent of their retail price; slightly used items at 25-30 percent of retail; and well-worn items at 10 percent of retail.

Can I sell anything other that clothes?

Yes! You can sell accessories, shoes, decorative items and tableware.

Can I return my items?

Unfortunately, it is not possible for us to approve returns, as the sale is done through independent sellers. Sales are therefore final.

Is it possible to buy multiple items from the same seller?

Of course! You'll only pay the shipping once.

What if I want to buy more than one item from different sellers at the same time?

No problem at all! Payment will work much like Etsy. You'll pay one seller at a time and the shipping charges will vary depending on the seller address.

 

Delivery

What is the delivery process and what is the cost?

We offer delivery through Canada Post. The delivery costs are automatically calculated by Canada Post, depending on the distance to be traveled and the weight of the package. We currently have very competitive shipping costs that allow you to pay as little as possible for the delivery!

The seller will print a shipping label and put it on the package. It's as easy as that!

Please note that the seller must send the items by Canada Post within 48 hours of purchase. 

Can I deliver my package by hand?

We are currently working really hard to offer you the option of hand delivery! Stay tuned!

Can I sell my clothes even if I don't live in Montreal?

Yes! The service is offered across Canada with Canada Post shipping.

Is the market only available in Canada?

For now, the market is only available in Canada. Let us know if you want it to be available elsewhere!

 

Payment

What payment methods are available?

Payments are made and secured through "Stripe Payments". All credit cards are accepted.

How is the commission calculated?

 

The commission for the sale is 15% + taxes per item, excluding shipping costs. 
Here's an example:

Product 30$
Shipping (will depend on the location) 9.73$
Taxes 4,49$
Total  44.22$

 

For a 30$ product, you'll receive 25,50$. The shipping fees and taxes are excluded from the commission. 

  

Intellectual property & liability 

Do you have any rights regarding the sale of my products?

Mimi & August reserves the right to withdraw an item or an account at any time if the seller spreads unwanted content (illicit photo, profanity, etc.). The pictures posted on the Marketplace belong to Mimi & August and can be used for marketing purposes.

What is Mimi & August's responsibility in case of a dispute between seller and buyer?

The delivery of the package is the total responsibility of the seller. In case of a dispute between buyer and seller, Mimi & August will not be responsible.